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Lead: Li Ping, director of Shantui Service Call Center, uses her practical actions to provide customers with enthusiastic, intimate and warm-hearted value-added services.
In today's society, the status of women has changed dramatically. The level of women's development is an important indicator of social development and national development, as well as an important yardstick for measuring the progress of a society. Regardless of their position, they have made positive contributions to society. Among them, Li Ping, director of Shantui Service Call Center, is a silent dedication screw in the Chinese construction machinery industry.
In life, Li Ping is a beautiful little woman, but at work, she is a serious and meticulous and meticulous female executive. "Hello! This is Shantui Customer Service Center." Every day, Li Ping and her team repeat such words thousands of times.
Since graduating from university in 2007 and devoting herself to service management in Shandong Shantui Construction Machinery Co., Ltd., Li Ping has shown a good quality of work with her patience and care. Due to the special position and tedious work, the call center implements round-the-clock online services throughout the year. Not only is the work intensive and stressful, but also it is spent every day in the customer's blame or speculative statement. In order to avoid the tiredness and paleness of the voice, Li Ping set up a “smile mirror” on the office wall to remind herself and her sisters to adjust their emotions, set their minds, and let customers listen to the smile service.
In the face of some customers' impatient emotions and fierce words, Li Ping likes to use transposition thinking to understand and tolerate. It is a spring storm, calmly coping, and truly achieves "You are angry, I am patient, you are rude, I am polite, you are cold and I am enthusiastic You are unreasonable and thoughtful. "We provide customers with enthusiastic, caring and warm-hearted premium services with practical actions.
From 2012 to 2014, from Shantui's “Wanli service to the grassroots level” to the “National Heavy Equipment-Shanshui Promotion” activity, the call center Li Ping team conducted more than 10,000 telemarketing return visits. With the visit activities, thanks to the loyal customers, Positive feedback on quality information has effectively promoted Shantui's reputation among users. Regarding the work of the service call center, Li Ping said: "The most difficult thing is not to face the customer with a momentary smile, but to lead the team to present a smile and the service window image we face when facing various types of customers."
At present, Li Ping is leading the team to carry service needs such as customer satisfaction assessment, customer consultation, business application, and complaint advice acceptance for more than 40 agency companies nationwide. These young girls have become a beautiful colorful rainbow in the construction machinery industry with their extraordinary sense of work responsibility and mission.
When asked about the balance between work and life, Li Ping said that a life without a family is pathetic and a life without a career is pathetic. When a person is enjoying life and work at the same time, the balance between the two naturally arises. She smiled and ended the topic with a sentence: "If you are in full bloom, the breeze will come; if you are comfortable, the world will be pregnant. Love yourself, others will love you more, and life will be more fun."
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