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On the morning of January 17, 2016, Machinery Equipment Co., Ltd. held a media meeting in Jining, Shandong. The heads of Shantui's product, technology and marketing related departments and a number of media from across the country related to Shantui's product development, service system, and In-depth communication of development concepts. At this media conference, the machinery and equipment conveyed the concept of always adhering to the "craftsmanship" spirit in the field of construction machinery manufacturing and research and development.
Inheriting the spirit of craftsmanship and initiating technological change
As a leading company in the construction machinery industry, machinery and equipment have gone through 36 years in the field of construction machinery manufacturing and research and development. Machinery and equipment people have always adhered to the spirit of technological innovation, excellence, and inheriting the spirit of "craftsmanship". It is understood that mechanical equipment has achieved important results in product digital technology and intelligent technology, and has successively launched the first intelligent unmanned bulldozer, super-high-power bulldozer, and the world's first gas bulldozer in the field of intelligent product research and development. It is the forefront of the domestic construction machinery field.
In addition, mechanical equipment has a strong technical foundation and advantages in the research and development and production of supporting parts. It leads the industry in terms of lubricated track technology, lock-up torque converter technology, integrated development of hydraulic electrical and transmission components, and manufacturing process methods. In the past, mechanical equipment has accumulated unique advantages such as forging technology and casting technology, hard tooth surface gear processing technology, overall induction hardening technology for gear train products, and precise assembly control technology. It has fully tapped the potential of materials and made mechanical equipment products more advanced. Shantui's product patents are even more fruitful. The entire series of product patents alone has more than 850 items with an application rate of over 70%.
Improve the quality control system and focus on the breakthrough of "improving the last mile"
Mechanical equipment implements the quality management concept of "rules first, mutual benefit and mutual trust, continuous improvement", formulates SQS quality improvement system, adopts "supercharging + air-air cooling + high-pressure common rail" technology, and switches the national III engine in the electrical system , Cooling system, control system, etc., are matched and upgraded to achieve energy saving, efficiency increase and emission reduction of the host, and the intelligent control is higher. At the same time, the establishment of an information quality management platform, the establishment of the chairman quality award fund, the establishment of "front-line staff quality benchmarks", the implementation of the "improve the last mile" principle, comprehensively improve the level of refined management, optimize the manufacturing process, strengthen the inspection process, successively He won the Mayor's Quality Award, the Governor's Quality Award, and the National Quality Award Encouragement Award, and successfully passed the most stringent national military standard quality system identification in 2015, providing practical guarantee for the creation of customer value.
Develop value services for customers throughout the life cycle
From the moment of product development, machinery and equipment have opened a "tailored full life cycle" service system for customers. First of all, tailor-made products, machinery and equipment subvert the traditional new product release process, set up an application engineering department, move research and development out of the laboratory, move technical support and service guarantee to the front line of the market, and understand the experience and feelings of end customers. Based on this, we have developed customized products and construction solutions. There are more than 170 customized models of bulldozers, and loaders, road machinery, concrete mixing stations, fire trucks, etc. have been tailored. Among them, customized cowshed milling machines have been modified to fill the domestic market. blank.
Secondly, tailor-made services, innovatively promote brand services, provide 360-degree customized services, and create a special service expert group with the purpose of "ingenious comparison and warmth of people's hearts", whether inside or outside the warranty, regardless of equipment use or equipment disposal, Protect customers' rights to enjoy life-long services. In response to special and severe working conditions such as SD90 super-high-power bulldozers and SRP95 paver machines, we launched a "nanny" service to quickly provide personalized solutions and carefully create customer-specific services. Among them, the SD90 super-horsepower bulldozer was awarded the title of "China's First Major Technical Equipment Demonstration Project" for its excellent product performance and personalized service.
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